Loss of Heartbeat
Device has not provided a recent heartbeat it may show up on the issue devices list of your system status report.
Device has become unresponsive MDM commands.
Application Updates Required
The device applications are not automatically updating to the latest version/configuration
Data needs to be cleared
Data, accounts and applications need to be manually cleared from the device.
1. Select the 'Settings' app from within the main menu
2. Select 'System'
1. Select the 'Reset' option
5. Select 'Reset'
6. Confirm by selecting 'Reset' again
The AppleTV should reload all apps and configurations automatically. The process may take up to five minutes to complete. Please do not touch the remote or disturb the process.